Medium Sized Business Paper Based to Digital
Our Client was a startup business. They had no formal process in place and were using a paper-based, analog tracking and record keeping system.
Management did not have a clear handle on the progress of their different departments from Sales to Invoicing to Technical Support.
We used THE SYSTEMS DEVELOPMENT LIFECYCLE (SDLC):
Thanks to our finess with the implementation of Zoho Books and CRM, our client's staff could see the value of the new system and were 100% on board with the new changes. They agreed that upgrading to a digital software business system made their jobs more streamlined, efficient, seamless and professional.
The Executives lauded our work saying, "Zoho’s integration into our company has turned our business around! Our sales are excellent and our customer satisfaction ratings are very high."
The Executives now have the reports they need from their CRM to be able to make critical business decisions.
Business Analysis (Requirements Gathering, Testing, Training, Documentation), Project Management, Zoho CRM, Zoho Books, Zoho Reports (Business Intelligence), Google for Business.