Medium Sized Business Paper Based to Digital Systems Integration
The company was just starting and just putting business processes in place. The few business processes they had stated were all paper- based.
The management did not have a clear handle on the progress of their different departments from Sales to Invoicing to Technical Support.
In our solution we used the processes of the
Systems Development Lifecycle (SDLC):
Thanks to our implementation of Zoho Books and CRM the company had 100% buy-in from their staff; the staff could see the value of the systems in making their work streamlined, more efficient and more professional. The staffs collaboration now is seamless. The executives lauded our work saying, "Zoho’s integration into our company has turned our business around! Our sales are excellent and our customer satisfaction ratings are very high." The executives now have the reports they need from their CRM to be able to make critical business decisions.
Business Analysis (Requirements Gathering, Testing, Training, Documentation), Project Management, Zoho CRM, Zoho Books, Zoho Reports (Business Intelligence), Google for Business